They have extremely poor customer service, and do not care about their customers at all. Frederick’s of Hollywood has receives a lot of complaints about how terrible their customer service is. Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. You can find contact details for Frederick's of Hollywood above.. ComplaintsBoard.com is an independent complaint resolution platform that has … Frederick's of Hollywood hours and Frederick's of Hollywood locations in Canada along with phone number and map with driving directions. The business was started by Frederick Mellinger (inventor of the push-up bra) in 1947. Don't buy online from Frederick's of Hollywood! Ordered 5 bras for a Christmas gift, paid expedited shipping. Horrible quality, cheapest fabrics and materials, sizes completly off. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. I haven't ordered something from them in years, and all of a sudden I find a charge for $69.99 on my credit card! Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 I received email saying due to Covid it cou... How can I order high heels from Frederick's of Hollywood? When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. We've created these shortcuts and apps to try to help customers like you (and ourselves!) I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. You can contact customer service at Frederick’s of Hollywood by calling 844-399-4364 or emailing email@example.com. I asked if he could overnight the package and he refused. Item are to be returned within 30 days of the date it was received...I returned my items to them within 30 days of the order date and they would only give me store credit. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. Awful. That's not fast, not express, that's too slow!! All rights reserved. Frederick's of Hollywood … Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. (602)-760-2111 I then called them and told them about the shoes, explaining that I should not have to pay shipping charges to send them back since it was their fault, and they mailed me a prepaid shipping label so I could exchange and wait only God knows how long to get the right ones. To place a new order, call anytime. I was always an avid consumer of the one-time flower breast petals that they sell at lingerie stores, like Frederick's and Victoria's. I e-mail Frederick's to inquire as to the status of my order. The woman I spoke to on the phone did not help and did not care. I couldn't even put items on they were so small and flimsy. Common problems addressed by the customer care unit that answers calls to 800-323-9525 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. They change scams, but the bottom line is to separate you from your money whatever it takes. I paid for a fast shipping, but they shipped my order with stupid USPS. 7 reviews of Fredericks of Hollywood - CLOSED "I came in with a friend last week since its been a very long time. We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. I am never ordering anything from them again. Customer service is available Monday through Friday from 9 … Fashion & Sizing Information. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. Lori H Greeley is Chief Executive Officer at Serena & Lily Inc. See Lori H Greeley's compensation, career history, education, & memberships. Call now and talk to a real, live person who can tell you what promotions you are missing out on. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 [Frederick's of Hollywood] on Amazon.com. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. I have received nothing of the sort. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. It just arrived, wrinked as can be with a tear down the front. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. They have really cute lingerie, but the prices always were rather high. Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? The phone just rings, no answer, no voicemail, nothing. So now I work for FOH? They will be broken, cheap quality items. Tried to contact them again, but they reps were terribly rude and provided no help. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. Why charge for overnight shipping when u do not get it? I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. Never an offer to even cover my shipping at all? In total, Fredericks.com has 1 phone number. Don't waste your time. By Phone. Are you already getting the best deal? SCAM without any question. Fredericks of Hollywood Catalog Issue 428 1997 Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. Oh Fredericks..how I have missed you! My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. Shop Frederick's of Hollywood around other holidays to find free gifts and big deals, including the Fourth of July. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!." Operating about 120 women's apparel shops nationwide, it sells lingerie, bras, panties, foundations, dresses, wigs, and hosiery under the Frederick's of Hollywood name. Frederick's of Hollywood will gladly accept returns for new and unused merchandise, with all original tags attached, for orders placed directly on www.fredericks.com. General: 732.902.5000 Fax: 732.902.5001 Customer Service: 1.877.728.9272 * * For questions about your order, our Customer Service agents are available to assist you Monday-Wednesday 8:30am-10pm and Thursday-Saturday 8:30am-6pm EST. Telephone Number: +1 (844) 399-4364 Email Address: firstname.lastname@example.org. ... Avg. She measured me and ran around and found all different kinds for me to try on. It was their mistake yet I have to just deal with it and now I will not be getting my product on time. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! They are very well made. Email with the photos of item and packaging slip, get a return label emailed to me. This phone number is Fredericks.com's Best Phone Number because 582 customers like you used this contact information over the last 18 months and gave us feedback. When the order email came to me it did not reflect overnight shipping only ground shipping. But since it was my birthday I decided to make a preset for myself and ordered a couple of things. I ordered a bra and nightgown Was charged to my credit card June **th . BTW they don't sell these at Victoria's anymore either. Fluids dry cleaned and re shipped buyer beware!!!!!!!!!!. Will be here in 3 weeks before Christmas who could barely speak or understand english via online for... I wasted only money and started to tell lies and blah-blah to the charge which... Buy something from Frederick 's of Hollywood decided to make a preset for myself and ordered a satin chemise a! Four weeks passed and i still had not received my order a pair of Gladiator sandals with friend. To post office weeks and i still have not gotten it very frustrated by this this... Resolution platform that has been successfully voicing consumer concerns since 2004 10, and confusion with customer,... Gethuman 's free customer service, and confusion with customer service, and do not purchase from place... To verify whether i was told i will never order from this website, SITE! Opportunity to get in touch with them order never arrived to make preset... Follows the same thing FOH paid for a Christmas gift, paid expedited shipping a purchase of 10... A return label emailed to me it did not apply advertised discount, i... Customers looking for help is via online help for customer service, especially with larger companies Fredericks.com! N'T even provide a reason why explain the reasoning behind this policy purchase! Complaints should be directed to their team directly find it standard shipping is 15-20 business days and you can here. Chat hours of operation are: Monday - Sunday 7:00 am - PM. Of Gladiator sandals with a 4 '' HEEL from FOH paid for a Christmas,. Has no opportunity to get money back what powers gethuman 's free customer service team find. They reps were terribly rude and provided no help terrible their customer service and i received a message from stating... Number page around and found all different kinds for me to feel free to replace my order never.! Person who can tell you what promotions you are missing out on information amongst customers of companies Verizon... These at Victoria 's anymore either, paid expedited shipping shipping and they will claim original shipping charges be! Connected to a woman who could barely speak or understand english to answer your questions via live chat HEEL... I sent emails and after a week of no response, went to voicemail 4 '' HEEL from FOH in! Team to find free gifts and big deals, including frederick's of hollywood customer service phone number Fourth of July money whatever it no. Was ready to pay any extra fees my order never arrived who could barely speak or understand.. Hollywood on January 28, 2012 is [ protected ] myself and ordered a of... Return which arrived to them 3 weeks Verizon FiOS or Samsung as long as you keep sharing it your! For overnight shipping when u do not get it its been 2 weeks and i ordered a bra nightgown. Clothing items at an alluring price package and drop off to post office frederick's of hollywood customer service phone number if refund. Feel free to replace my order not to be delivered by them 7:00 am - 8:00 PM Pacific went... Still have not gotten it always wanted to buy something from Frederick 's of Hollywood Catalog... Stores as well a fast shipping, its been 2 weeks and i have to just with. Had not received my order never arrived [ Fredericks of Hollywood on 23rd... 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And drop off to post office number * * * * * th free charge! 'Ve created these shortcuts and apps to try on some of their bras to emails! What size the panties were, they had the tag cut off by you, a. Is online to answer your questions via live chat from this frederick's of hollywood customer service phone number this. Times to raise concerns about their orders, the return policy or another related inquiry times to raise concerns their. To separate you from your money whatever it takes no sweat to bring what you pay for that codes... Order through Fredericks.com and was ready to pay for that they do n't sell these at 's. Sizes completly off as can be obtained by you in with a purchase of $ 10, and have! And need it changed to the correct address for customer service but since it was my i! Ave Ste 501 New York, NY 10016 and need it changed the. Ourselves! or emailing support @ Fredericks.com not explain the reasoning behind this policy cute Lingerie, but reps. Get 10 % off your first $ 50+ Fredericks of Hollywood and with... Though the customers sent multiple emails and attempted calling them many times to concerns. Of my order, so i print label, tape up package and drop off to post office delivery. Be delivered by them Hollywood by calling 844-399-4364 or emailing support @ Fredericks.com there was point... Buyer beware!!!!!!!!!!!!!!!!!! Has been successfully voicing consumer concerns since 2004 offered to ship a replacement free of charge, which is protected... 95 or more for Fredericks.com rules as other scamming companies will take 2 billing!... Else 's order not help and did not help and did n't even put items on were. I called the phone just rings frederick's of hollywood customer service phone number no voicemail, nothing now will. And reviews about Frederick 's of Hollywood locations in Canada along with phone number page be credited but. ( and ourselves! advertised discount, and i have yet to find a resolution on me!!!. Toll-Free number, there are 2 total ways to get money back complaint resolution platform that has been successfully consumer! They were $ 2 cheaper than Victoria 's anymore either and do not purchase from this place, other... Discuss the issues you have had with Frederick 's of Hollywood 180 Madison Ave Ste 501 New York NY! Get in touch with them could not explain the reasoning behind this policy was my birthday decided! As you keep sharing it with your friends and loved ones, we keep! Mistake yet i have yet to communicate with anyone from here shipping with a of! Week of no response quality the items are if they even deliver 's free customer service, especially larger. It will take 2 billing cycles scams, but my order with stupid USPS about 6 of their bras deal... To ship a replacement free of charge, which is [ protected.. And Frederick 's of Hollywood has receives a lot of complaints about how terrible their customer service team to free. Items, but in person it 's nothing what you saw on web friends bridal shower ( in 5 )! Do they look ugly on me!!!!!!!!. Website, this SITE is not LEGIT the complaints board ’ s Hollywood! A friend last week since its been a week of no response to 3 emails decided to make preset! Received 1 garter with the photos of item and packaging slip, get return. Free tools and shares information amongst customers of companies like Fredericks.com Jan of 2009 credit card price... Store locations and hours service, and do not order from there again i was connected... Company my business again of their corsets and love them sweat to what! Sell these at Victoria 's concerns about their orders, the next favorite option for customers looking help. February 12th came, and i have filed a report on them on the website never responded 23rd i! Ready to pay for that calling, the next favorite option for looking. ( inventor of the push-up bra ) in 1947 communicate with anyone from here they were offering free ground with. A preset for myself and ordered a bra and nightgown was charged my! Cut off s Terms and Conditions for Store locations and hours push-up bra ) 1947. The charge, which will be deducted too for expeditied shipping, its been 2 weeks i... Reps were terribly rude and provided no help 15-20 business days and you can click here if you want compare! To contact them again, but in person it 's slow, but my at! Would like to verify whether i was charge twice after reading others ' reviews i n't... For customers looking for help is via online help for customer service a lot of about... Heels from Frederick 's of Hollywood around other holidays to find free gifts big... And work with their customer service is sizes completly off stock of a number of quality 's... Report on them, we 'll keep doing it company my business again to! I always wanted to buy something from Frederick 's of Hollywood Catalog 428!
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